{"id":824,"date":"2018-05-03T15:19:56","date_gmt":"2018-05-03T15:19:56","guid":{"rendered":"http:\/\/wpoffice\/enfold-lawyer\/?page_id=824"},"modified":"2022-10-07T09:18:51","modified_gmt":"2022-10-07T09:18:51","slug":"preguntas-frecuentes","status":"publish","type":"page","link":"https:\/\/mediacion.defensordelpuebloandaluz.es\/mapa-recursos-andalucia\/preguntas-frecuentes","title":{"rendered":"Preguntas Frecuentes"},"content":{"rendered":"\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-cks0o-fa1e95b9fcd45da9604fe85e5315f92e\">\n.flex_column.av-cks0o-fa1e95b9fcd45da9604fe85e5315f92e{\n-webkit-border-radius:0px 0px 0px 0px;\n-moz-border-radius:0px 0px 0px 0px;\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div class='flex_column av-cks0o-fa1e95b9fcd45da9604fe85e5315f92e av_one_half  avia-builder-el-0  el_before_av_one_half  avia-builder-el-first  first flex_column_div av-zero-column-padding '     ><section  class='av_textblock_section av-kh21y1yj-b76a111a992ee0e55636522128e8a9f8'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p style=\"text-align: center;\"><a href=\"#quees\">\u00bfQu\u00e9 es el servicio de mediaci\u00f3n del Defensor del Pueblo Andaluz?<\/a><\/p>\n<p style=\"text-align: center;\"><a href=\"#paraquesirve\">\u00bfPara qu\u00e9 sirve el servicio de mediaci\u00f3n del Defensor del Pueblo Andaluz?<\/a><\/p>\n<p style=\"text-align: center;\"><a href=\"#queventajastiene\">\u00bfQu\u00e9 ventajas tiene el servicio de mediaci\u00f3n del Defensor del Pueblo Andaluz?<\/a><\/p>\n<p style=\"text-align: center;\"><a href=\"#quienpuedesolicitar\">\u00bfQui\u00e9n puede solicitar el servicio de mediaci\u00f3n del Defensor del Pueblo Andaluz?<\/a><\/p>\n<p style=\"text-align: center;\"><a href=\"#comofunciona\">\u00bfC\u00f3mo funciona el servicio de mediaci\u00f3n del Defensor del Pueblo Andaluz?<\/a><\/p>\n<p style=\"text-align: center;\"><a href=\"#comosepuedesolicitar\">Solicite la Mediaci\u00f3n del dPA<\/a><\/p>\n<\/div><\/section><\/div>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-cks0o-0f84744ece02199e0fc6bdfd316b2814\">\n.flex_column.av-cks0o-0f84744ece02199e0fc6bdfd316b2814{\n-webkit-border-radius:0px 0px 0px 0px;\n-moz-border-radius:0px 0px 0px 0px;\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div class='flex_column av-cks0o-0f84744ece02199e0fc6bdfd316b2814 av_one_half  avia-builder-el-2  el_after_av_one_half  el_before_av_section  avia-builder-el-last  flex_column_div av-zero-column-padding '     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-kgtcm54u-217eb31ed993238f48c64a5ee8060f91\">\n.avia-image-container.av-kgtcm54u-217eb31ed993238f48c64a5ee8060f91 img.avia_image{\nbox-shadow:none;\n}\n.avia-image-container.av-kgtcm54u-217eb31ed993238f48c64a5ee8060f91 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https:\/\/mediacion.defensordelpuebloandaluz.es\/mapa-recursos-andalucia\/wp-content\/uploads\/2020\/11\/mediacion-1030x327.png 1030w, https:\/\/mediacion.defensordelpuebloandaluz.es\/mapa-recursos-andalucia\/wp-content\/uploads\/2020\/11\/mediacion-768x244.png 768w, https:\/\/mediacion.defensordelpuebloandaluz.es\/mapa-recursos-andalucia\/wp-content\/uploads\/2020\/11\/mediacion-800x254.png 800w, https:\/\/mediacion.defensordelpuebloandaluz.es\/mapa-recursos-andalucia\/wp-content\/uploads\/2020\/11\/mediacion-705x224.png 705w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" \/><\/div><\/div><\/div><\/div>\n<\/div><\/div><\/div><!-- close content main div --><\/div><\/div><div id='quees'  class='avia-section av-qet8u-e34d850db6a92795beea0341b3d9ea9f main_color avia-section-huge avia-no-border-styling  avia-builder-el-4  el_after_av_one_half  avia-builder-el-last  avia-bg-style-scroll container_wrap fullsize'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-824'><div class='entry-content-wrapper clearfix'>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-9wkhy-5a7b8f1de5feaad957d748638c881472\">\n#top .flex_column.av-9wkhy-5a7b8f1de5feaad957d748638c881472{\nmargin-top:0px;\nmargin-bottom:0px;\n}\n.flex_column.av-9wkhy-5a7b8f1de5feaad957d748638c881472{\n-webkit-border-radius:3px 3px 3px 3px;\n-moz-border-radius:3px 3px 3px 3px;\nborder-radius:3px 3px 3px 3px;\npadding:0px 0px 0px 0px;\n}\n.responsive #top #wrap_all .flex_column.av-9wkhy-5a7b8f1de5feaad957d748638c881472{\nmargin-top:0px;\nmargin-bottom:0px;\n}\n<\/style>\n<div class='flex_column av-9wkhy-5a7b8f1de5feaad957d748638c881472 av_one_half  avia-builder-el-5  el_before_av_one_half  avia-builder-el-first  first flex_column_div av-animated-generic left-to-right av-zero-column-padding '     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-1ax6tk-a2d709d7e90dfe5cc37a528ed21fe172\">\n#top .av-special-heading.av-1ax6tk-a2d709d7e90dfe5cc37a528ed21fe172{\nmargin:15px 0 0 0;\npadding-bottom:10px;\n}\nbody .av-special-heading.av-1ax6tk-a2d709d7e90dfe5cc37a528ed21fe172 .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n.av-special-heading.av-1ax6tk-a2d709d7e90dfe5cc37a528ed21fe172 .av-subheading{\nfont-size:15px;\n}\n<\/style>\n<div  class='av-special-heading av-1ax6tk-a2d709d7e90dfe5cc37a528ed21fe172 av-special-heading-h2 blockquote modern-quote  avia-builder-el-6  el_before_av_textblock  avia-builder-el-first '><h2 class='av-special-heading-tag'  itemprop=\"headline\"  >El dPA media<\/h2><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><br \/>\n<section  class='av_textblock_section av-kgtaaomg-552c2778f31e6fcc1946a379f05f9d6e'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p>El Defensor del Pueblo Andaluz tiene como misi\u00f3n garantizar los derechos comprendidos en el T\u00edtulo I de la Constituci\u00f3n espa\u00f1ola y en el T\u00edtulo I del Estatuto de Autonom\u00eda de Andaluc\u00eda.<\/p>\n<\/div><\/section><\/p><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-9wkhy-f1e0f7074a56a37793812995879b8d49\">\n#top .flex_column.av-9wkhy-f1e0f7074a56a37793812995879b8d49{\nmargin-top:0px;\nmargin-bottom:0px;\n}\n.flex_column.av-9wkhy-f1e0f7074a56a37793812995879b8d49{\n-webkit-border-radius:3px 3px 3px 3px;\n-moz-border-radius:3px 3px 3px 3px;\nborder-radius:3px 3px 3px 3px;\npadding:0px 0px 0px 0px;\n}\n.responsive #top #wrap_all .flex_column.av-9wkhy-f1e0f7074a56a37793812995879b8d49{\nmargin-top:0px;\nmargin-bottom:0px;\n}\n<\/style>\n<div class='flex_column av-9wkhy-f1e0f7074a56a37793812995879b8d49 av_one_half  avia-builder-el-8  el_after_av_one_half  el_before_av_hr  flex_column_div av-animated-generic left-to-right av-zero-column-padding '     ><p><section  class='av_textblock_section av-kgtaaomg-552c2778f31e6fcc1946a379f05f9d6e'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p>El Defensor defiende y protege a la ciudadan\u00eda. Para ello investiga las quejas que recibe o abre quejas de oficio. Tambi\u00e9n orienta y asesora sobre el ejercicio de sus derechos a las personas que lo soliciten y realiza estudios e informes sobre los derechos y libertades.<\/p>\n<\/div><\/section><br \/>\n<section  class='av_textblock_section av-kgtaaomg-552c2778f31e6fcc1946a379f05f9d6e'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><div class=\"big_text1\">La sociedad actual es compleja y los conflictos que se plantean al Defensor del Pueblo Andaluz tambi\u00e9n lo son. Las personas exigen tomar sus propias decisiones en lugar de delegarlas. Para ello son necesarios mecanismos flexibles de resoluci\u00f3n de conflictos, como la mediaci\u00f3n.<\/div>\n<\/div><\/section><br \/>\n<section  class='av_textblock_section av-kgtaaomg-552c2778f31e6fcc1946a379f05f9d6e'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><div class=\"big_text1\">Mediante la mediaci\u00f3n se tutelan los derechos y libertades de las personas y adem\u00e1s se favorece su participaci\u00f3n directa y activa en la b\u00fasqueda de un acuerdo.<\/div>\n<\/div><\/section><\/p><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-jgf4q5kq-f61082f85e50e6e302c734481a69726e\">\n#top .hr.av-jgf4q5kq-f61082f85e50e6e302c734481a69726e{\nmargin-top:50px;\nmargin-bottom:65px;\n}\n.hr.av-jgf4q5kq-f61082f85e50e6e302c734481a69726e .hr-inner{\nwidth:50px;\nborder-color:#71ab05;\nmax-width:45%;\n}\n.hr.av-jgf4q5kq-f61082f85e50e6e302c734481a69726e 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3px 3px 3px;\n-moz-border-radius:3px 3px 3px 3px;\nborder-radius:3px 3px 3px 3px;\npadding:40px 40px 40px 40px;\nbackground-color:#71ab05;\n}\n<\/style>\n<div class='flex_column av-9wkhy-1d4d2b1d8af4d3a654a1ff9964ba9cb9 av_one_third  avia-builder-el-13  el_after_av_hr  el_before_av_two_third  first flex_column_table_cell av-equal-height-column av-align-middle av-animated-generic left-to-right '     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-141xl4-f80954e690e0b136478ce2d0d60ca712\">\n#top .av-special-heading.av-141xl4-f80954e690e0b136478ce2d0d60ca712{\nmargin:25px 0 0 0;\npadding-bottom:10px;\ncolor:#ffffff;\n}\nbody .av-special-heading.av-141xl4-f80954e690e0b136478ce2d0d60ca712 .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n.av-special-heading.av-141xl4-f80954e690e0b136478ce2d0d60ca712 .special-heading-inner-border{\nborder-color:#ffffff;\n}\n.av-special-heading.av-141xl4-f80954e690e0b136478ce2d0d60ca712 .av-subheading{\nfont-size:15px;\n}\n<\/style>\n<div  class='av-special-heading av-141xl4-f80954e690e0b136478ce2d0d60ca712 av-special-heading-h2 custom-color-heading blockquote modern-quote modern-centered  avia-builder-el-14  avia-builder-el-no-sibling  av-linked-heading'><h2 class='av-special-heading-tag'  itemprop=\"headline\"  ><a class=\"av-heading-link\" href=\"#quees\">\u00bfQu\u00e9 es?<\/a><\/h2><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><\/div><div class='av-flex-placeholder'><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-9wkhy-8474f0e814d9d7d8939ab67e892e4db6\">\n#top .flex_column_table.av-equal-height-column-flextable.av-9wkhy-8474f0e814d9d7d8939ab67e892e4db6{\nmargin-top:0px;\nmargin-bottom:70px;\n}\n.flex_column.av-9wkhy-8474f0e814d9d7d8939ab67e892e4db6{\n-webkit-border-radius:3px 3px 3px 3px;\n-moz-border-radius:3px 3px 3px 3px;\nborder-radius:3px 3px 3px 3px;\npadding:40px 40px 40px 40px;\nbackground-color:#f7f7f7;\n}\n<\/style>\n<div class='flex_column av-9wkhy-8474f0e814d9d7d8939ab67e892e4db6 av_two_third  avia-builder-el-15  el_after_av_one_third  el_before_av_two_third  flex_column_table_cell av-equal-height-column av-align-middle av-animated-generic left-to-right '     ><section  class='av_textblock_section av-jgrx3l5f-8dc946ad3ec5f1cdec7350b4d526ae93'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p>El Defensor del Pueblo Andaluz ha creado un servicio de mediaci\u00f3n para garantizar los derechos y libertades de las personas.<\/p>\n<p>El servicio de mediaci\u00f3n lo forman personas expertas, que trabajan con un modelo de intervenci\u00f3n espec\u00edfico, que tiene en cuenta los intereses individuales de las personas y tambi\u00e9n los intereses colectivos de la sociedad.<\/p>\n<p>El Defensor del, Pueblo Andaluz utiliza su servicio de mediaci\u00f3n para resolver los conflictos cuando considera, una vez analizado el asunto, que es la forma m\u00e1s eficaz de intervenci\u00f3n.<\/p>\n<\/div><\/section><\/div><\/div><!--close column table wrapper. Autoclose: 1 --><div class='flex_column_table av-9wkhy-8cecb4e35470c6d0acfbba93bb06ed50 sc-av_two_third av-equal-height-column-flextable'>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-9wkhy-8cecb4e35470c6d0acfbba93bb06ed50\">\n#top .flex_column_table.av-equal-height-column-flextable.av-9wkhy-8cecb4e35470c6d0acfbba93bb06ed50{\nmargin-top:0px;\nmargin-bottom:70px;\n}\n.flex_column.av-9wkhy-8cecb4e35470c6d0acfbba93bb06ed50{\n-webkit-border-radius:3px 3px 3px 3px;\n-moz-border-radius:3px 3px 3px 3px;\nborder-radius:3px 3px 3px 3px;\npadding:40px 40px 40px 40px;\nbackground-color:#f7f7f7;\n}\n<\/style>\n<div class='flex_column av-9wkhy-8cecb4e35470c6d0acfbba93bb06ed50 av_two_third  avia-builder-el-17  el_after_av_two_third  el_before_av_one_third  first flex_column_table_cell av-equal-height-column av-align-middle av-animated-generic left-to-right column-top-margin'     ><section  class='av_textblock_section av-jgrx3l5f-8dc946ad3ec5f1cdec7350b4d526ae93'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p>La mediaci\u00f3n tiene un triple prop\u00f3sito:<\/p>\n<ol>\n<li>Ayudar a la ciudadan\u00eda y a las administraciones a encontrar una soluci\u00f3n que respete los intereses de cada una, pero que resuelva el problema a ambas.<\/li>\n<li>Procurar una mejora del clima de di\u00e1logo y entendimiento entre ciudadan\u00eda y administraciones p\u00fablicas, de manera que ambas logren construir una nueva historia com\u00fan, en una relaci\u00f3n que debe continuar en el futuro.<\/li>\n<li>Trasladar la cultura mediadora a la ciudadan\u00eda y a las administraciones, en un proceso de aprendizaje directo y de prevenci\u00f3n del conflicto.<\/li>\n<\/ol>\n<\/div><\/section><\/div><div class='av-flex-placeholder'><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-9wkhy-6cf58031b8510d8959792b667de7c9f2\">\n#top .flex_column_table.av-equal-height-column-flextable.av-9wkhy-6cf58031b8510d8959792b667de7c9f2{\nmargin-top:0px;\nmargin-bottom:70px;\n}\n.flex_column.av-9wkhy-6cf58031b8510d8959792b667de7c9f2{\n-webkit-border-radius:3px 3px 3px 3px;\n-moz-border-radius:3px 3px 3px 3px;\nborder-radius:3px 3px 3px 3px;\npadding:40px 40px 40px 40px;\nbackground-color:#71ab05;\n}\n<\/style>\n<div class='flex_column av-9wkhy-6cf58031b8510d8959792b667de7c9f2 av_one_third  avia-builder-el-19  el_after_av_two_third  el_before_av_one_third  flex_column_table_cell av-equal-height-column av-align-middle av-animated-generic left-to-right column-top-margin'     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-yjs3k-2c9756e8978265d0a90562eafa9218f0\">\n#top .av-special-heading.av-yjs3k-2c9756e8978265d0a90562eafa9218f0{\nmargin:25px 0 0 0;\npadding-bottom:10px;\ncolor:#ffffff;\n}\nbody .av-special-heading.av-yjs3k-2c9756e8978265d0a90562eafa9218f0 .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n.av-special-heading.av-yjs3k-2c9756e8978265d0a90562eafa9218f0 .special-heading-inner-border{\nborder-color:#ffffff;\n}\n.av-special-heading.av-yjs3k-2c9756e8978265d0a90562eafa9218f0 .av-subheading{\nfont-size:15px;\n}\n<\/style>\n<div  class='av-special-heading av-yjs3k-2c9756e8978265d0a90562eafa9218f0 av-special-heading-h2 custom-color-heading blockquote modern-quote modern-centered  avia-builder-el-20  avia-builder-el-no-sibling  av-linked-heading'><h2 class='av-special-heading-tag'  itemprop=\"headline\"  ><a class=\"av-heading-link\" href=\"#paraquesirve\">\u00bfPara qu\u00e9 sirve?<\/a><\/h2><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><\/div><\/div><!--close column table wrapper. Autoclose: 1 --><div class='flex_column_table av-9wkhy-c699f340b069524a60bd1cff122de6a5 sc-av_one_third av-equal-height-column-flextable'>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-9wkhy-c699f340b069524a60bd1cff122de6a5\">\n#top .flex_column_table.av-equal-height-column-flextable.av-9wkhy-c699f340b069524a60bd1cff122de6a5{\nmargin-top:0px;\nmargin-bottom:0px;\n}\n.flex_column.av-9wkhy-c699f340b069524a60bd1cff122de6a5{\n-webkit-border-radius:3px 3px 3px 3px;\n-moz-border-radius:3px 3px 3px 3px;\nborder-radius:3px 3px 3px 3px;\npadding:40px 40px 40px 40px;\nbackground-color:#71ab05;\n}\n<\/style>\n<div class='flex_column av-9wkhy-c699f340b069524a60bd1cff122de6a5 av_one_third  avia-builder-el-21  el_after_av_one_third  el_before_av_two_third  first flex_column_table_cell av-equal-height-column av-align-middle av-animated-generic left-to-right column-top-margin'     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-pl0i0-58bc801612df6ade90d32e83b5d704b4\">\n#top .av-special-heading.av-pl0i0-58bc801612df6ade90d32e83b5d704b4{\nmargin:25px 0 0 0;\npadding-bottom:10px;\ncolor:#ffffff;\n}\nbody .av-special-heading.av-pl0i0-58bc801612df6ade90d32e83b5d704b4 .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n.av-special-heading.av-pl0i0-58bc801612df6ade90d32e83b5d704b4 .special-heading-inner-border{\nborder-color:#ffffff;\n}\n.av-special-heading.av-pl0i0-58bc801612df6ade90d32e83b5d704b4 .av-subheading{\nfont-size:15px;\n}\n<\/style>\n<div  class='av-special-heading av-pl0i0-58bc801612df6ade90d32e83b5d704b4 av-special-heading-h2 custom-color-heading blockquote modern-quote modern-centered  avia-builder-el-22  avia-builder-el-no-sibling  av-linked-heading'><h2 class='av-special-heading-tag'  itemprop=\"headline\"  ><a class=\"av-heading-link\" href=\"#queventajastiene\">\u00bfQu\u00e9 ventajas tiene?<\/a><\/h2><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><\/div><div class='av-flex-placeholder'><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-9wkhy-8474f0e814d9d7d8939ab67e892e4db6\">\n#top .flex_column_table.av-equal-height-column-flextable.av-9wkhy-8474f0e814d9d7d8939ab67e892e4db6{\nmargin-top:0px;\nmargin-bottom:70px;\n}\n.flex_column.av-9wkhy-8474f0e814d9d7d8939ab67e892e4db6{\n-webkit-border-radius:3px 3px 3px 3px;\n-moz-border-radius:3px 3px 3px 3px;\nborder-radius:3px 3px 3px 3px;\npadding:40px 40px 40px 40px;\nbackground-color:#f7f7f7;\n}\n<\/style>\n<div class='flex_column av-9wkhy-8474f0e814d9d7d8939ab67e892e4db6 av_two_third  avia-builder-el-23  el_after_av_one_third  el_before_av_two_third  flex_column_table_cell av-equal-height-column av-align-middle av-animated-generic left-to-right column-top-margin'     ><section  class='av_textblock_section av-jgrx3l5f-8dc946ad3ec5f1cdec7350b4d526ae93'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><ul>\n<li>El uso de la mediaci\u00f3n previene futuros conflictos entre ambas partes.<\/li>\n<li>Aborda conflictos no solo de naturaleza jur\u00eddica, sino tambi\u00e9n relacionados con las dificultades de relaci\u00f3n o de informaci\u00f3n entre las partes.<\/li>\n<li>Garantiza total confidencialidad respecto de los hechos y consideraciones manifestados en las sesiones de mediaci\u00f3n.<\/li>\n<li>Brinda un proceso \u00e1gil y seguro, con base en t\u00e9cnicas profesionales de comunicaci\u00f3n y mediaci\u00f3n.<\/li>\n<li>Constituye una f\u00f3rmula m\u00e1s eficaz y eficiente en la soluci\u00f3n de algunas quejas ciudadanas ante las administraciones p\u00fablicas.<\/li>\n<li>Se incrementa el nivel de satisfacci\u00f3n entre las personas y entidades participantes en la mediaci\u00f3n.<\/li>\n<li>Mejora el clima de di\u00e1logo y la relaci\u00f3n entre ciudadan\u00eda y administraci\u00f3n p\u00fablica.<\/li>\n<\/ul>\n<\/div><\/section><\/div><\/div><!--close column table wrapper. Autoclose: 1 --><div class='flex_column_table av-9wkhy-d3c6eb90d3a8cf5a1e174c4908fd8b26 sc-av_two_third av-equal-height-column-flextable'>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-9wkhy-d3c6eb90d3a8cf5a1e174c4908fd8b26\">\n#top .flex_column_table.av-equal-height-column-flextable.av-9wkhy-d3c6eb90d3a8cf5a1e174c4908fd8b26{\nmargin-top:0px;\nmargin-bottom:70px;\n}\n.flex_column.av-9wkhy-d3c6eb90d3a8cf5a1e174c4908fd8b26{\n-webkit-border-radius:3px 3px 3px 3px;\n-moz-border-radius:3px 3px 3px 3px;\nborder-radius:3px 3px 3px 3px;\npadding:40px 40px 40px 40px;\nbackground-color:#f7f7f7;\n}\n<\/style>\n<div class='flex_column av-9wkhy-d3c6eb90d3a8cf5a1e174c4908fd8b26 av_two_third  avia-builder-el-25  el_after_av_two_third  el_before_av_one_third  first no_margin flex_column_table_cell av-equal-height-column av-align-middle av-animated-generic left-to-right column-top-margin'     ><section  class='av_textblock_section av-jgrx3l5f-8dc946ad3ec5f1cdec7350b4d526ae93'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p>Cualquier colectivo de ciudadanos o ciudadanas (plataformas, asociaciones, entidades sin \u00e1nimo de lucro, etc.) puede solicitar al Defensor que ejerza como mediador para la soluci\u00f3n de su problema con una o varias administraciones p\u00fablicas.<\/p>\n<p>Una administraci\u00f3n p\u00fablica puede solicitar la mediaci\u00f3n de la Oficina del Defensor si entiende posible una soluci\u00f3n pactada con otra administraci\u00f3n o colectivo de ciudadanos o ciudadanas.<\/p>\n<p>El Defensor tambi\u00e9n podr\u00e1 proponer de oficio la atenci\u00f3n de una queja a trav\u00e9s de la mediaci\u00f3n, si considera que es la f\u00f3rmula m\u00e1s eficaz para gestionarla.<\/p>\n<\/div><\/section><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-9wkhy-d51ee8d12e167e9ff22d28520e90dd50\">\n#top .flex_column_table.av-equal-height-column-flextable.av-9wkhy-d51ee8d12e167e9ff22d28520e90dd50{\nmargin-top:0px;\nmargin-bottom:70px;\n}\n.flex_column.av-9wkhy-d51ee8d12e167e9ff22d28520e90dd50{\n-webkit-border-radius:3px 3px 3px 3px;\n-moz-border-radius:3px 3px 3px 3px;\nborder-radius:3px 3px 3px 3px;\npadding:40px 40px 40px 40px;\nbackground-color:#71ab05;\n}\n<\/style>\n<div class='flex_column av-9wkhy-d51ee8d12e167e9ff22d28520e90dd50 av_one_third  avia-builder-el-27  el_after_av_two_third  el_before_av_one_third  no_margin flex_column_table_cell av-equal-height-column av-align-middle av-animated-generic left-to-right column-top-margin'     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-mbg8w-28b8df04af7a82a30306dbd46e1d43cf\">\n#top .av-special-heading.av-mbg8w-28b8df04af7a82a30306dbd46e1d43cf{\nmargin:25px 0 0 0;\npadding-bottom:10px;\ncolor:#ffffff;\n}\nbody .av-special-heading.av-mbg8w-28b8df04af7a82a30306dbd46e1d43cf .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n.av-special-heading.av-mbg8w-28b8df04af7a82a30306dbd46e1d43cf .special-heading-inner-border{\nborder-color:#ffffff;\n}\n.av-special-heading.av-mbg8w-28b8df04af7a82a30306dbd46e1d43cf .av-subheading{\nfont-size:15px;\n}\n<\/style>\n<div  class='av-special-heading av-mbg8w-28b8df04af7a82a30306dbd46e1d43cf av-special-heading-h2 custom-color-heading blockquote modern-quote modern-centered  avia-builder-el-28  avia-builder-el-no-sibling  av-linked-heading'><h2 class='av-special-heading-tag'  itemprop=\"headline\"  ><a class=\"av-heading-link\" href=\"#quienpuedesolicitar\">\u00bfQui\u00e9n puede solicitar la mediaci\u00f3n del dPA?<\/a><\/h2><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><\/div><\/div><!--close column table wrapper. Autoclose: 1 --><div class='flex_column_table av-9wkhy-c699f340b069524a60bd1cff122de6a5 sc-av_one_third av-equal-height-column-flextable'>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-9wkhy-c699f340b069524a60bd1cff122de6a5\">\n#top .flex_column_table.av-equal-height-column-flextable.av-9wkhy-c699f340b069524a60bd1cff122de6a5{\nmargin-top:0px;\nmargin-bottom:0px;\n}\n.flex_column.av-9wkhy-c699f340b069524a60bd1cff122de6a5{\n-webkit-border-radius:3px 3px 3px 3px;\n-moz-border-radius:3px 3px 3px 3px;\nborder-radius:3px 3px 3px 3px;\npadding:40px 40px 40px 40px;\nbackground-color:#71ab05;\n}\n<\/style>\n<div class='flex_column av-9wkhy-c699f340b069524a60bd1cff122de6a5 av_one_third  avia-builder-el-29  el_after_av_one_third  el_before_av_two_third  first flex_column_table_cell av-equal-height-column av-align-middle av-animated-generic left-to-right column-top-margin'     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-g0nw8-92769e839e83e0446be42b53cfb27e8a\">\n#top .av-special-heading.av-g0nw8-92769e839e83e0446be42b53cfb27e8a{\nmargin:25px 0 0 0;\npadding-bottom:10px;\ncolor:#ffffff;\n}\nbody .av-special-heading.av-g0nw8-92769e839e83e0446be42b53cfb27e8a .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n.av-special-heading.av-g0nw8-92769e839e83e0446be42b53cfb27e8a .special-heading-inner-border{\nborder-color:#ffffff;\n}\n.av-special-heading.av-g0nw8-92769e839e83e0446be42b53cfb27e8a .av-subheading{\nfont-size:15px;\n}\n<\/style>\n<div  class='av-special-heading av-g0nw8-92769e839e83e0446be42b53cfb27e8a av-special-heading-h2 custom-color-heading blockquote modern-quote modern-centered  avia-builder-el-30  avia-builder-el-no-sibling  av-linked-heading'><h2 class='av-special-heading-tag'  itemprop=\"headline\"  ><a class=\"av-heading-link\" href=\"#comofunciona\">\u00bfC\u00f3mo funciona?<\/a><\/h2><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><\/div><div class='av-flex-placeholder'><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-9wkhy-8474f0e814d9d7d8939ab67e892e4db6\">\n#top .flex_column_table.av-equal-height-column-flextable.av-9wkhy-8474f0e814d9d7d8939ab67e892e4db6{\nmargin-top:0px;\nmargin-bottom:70px;\n}\n.flex_column.av-9wkhy-8474f0e814d9d7d8939ab67e892e4db6{\n-webkit-border-radius:3px 3px 3px 3px;\n-moz-border-radius:3px 3px 3px 3px;\nborder-radius:3px 3px 3px 3px;\npadding:40px 40px 40px 40px;\nbackground-color:#f7f7f7;\n}\n<\/style>\n<div class='flex_column av-9wkhy-8474f0e814d9d7d8939ab67e892e4db6 av_two_third  avia-builder-el-31  el_after_av_one_third  el_before_av_hr  flex_column_table_cell av-equal-height-column av-align-middle av-animated-generic left-to-right column-top-margin'     ><section  class='av_textblock_section av-jgrx3l5f-8dc946ad3ec5f1cdec7350b4d526ae93'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p>Una vez se recibe la solicitud de mediaci\u00f3n, el Defensor se pondr\u00e1 en contacto con las partes de manera inmediata para proponer la celebraci\u00f3n de una primera reuni\u00f3n informativa, que podr\u00eda ser el inicio de la soluci\u00f3n al conflicto.<\/p>\n<p>Las partes ser\u00e1n siempre libres de acordar una soluci\u00f3n a su problema en la mediaci\u00f3n, porque son las protagonistas del problema que se est\u00e1 debatiendo.<\/p>\n<p>Si no se logra un acuerdo, el Defensor podr\u00e1 iniciar actuaciones de supervisi\u00f3n para delimitar la posible vulneraci\u00f3n de alg\u00fan derecho.<\/p>\n<\/div><\/section><\/div><\/div><!--close column table wrapper. Autoclose: 1 --><div  class='hr av-8klfk-2679a2282b902e3a0827ddbb14c4f31c hr-default  avia-builder-el-33  el_after_av_two_third  el_before_av_one_full '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div>\n<div class='flex_column_table av-9wkhy-c699f340b069524a60bd1cff122de6a5 sc-av_one_full av-equal-height-column-flextable'>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-9wkhy-c699f340b069524a60bd1cff122de6a5\">\n#top .flex_column_table.av-equal-height-column-flextable.av-9wkhy-c699f340b069524a60bd1cff122de6a5{\nmargin-top:0px;\nmargin-bottom:0px;\n}\n.flex_column.av-9wkhy-c699f340b069524a60bd1cff122de6a5{\n-webkit-border-radius:3px 3px 3px 3px;\n-moz-border-radius:3px 3px 3px 3px;\nborder-radius:3px 3px 3px 3px;\npadding:40px 40px 40px 40px;\nbackground-color:#71ab05;\n}\n<\/style>\n<div class='flex_column av-9wkhy-c699f340b069524a60bd1cff122de6a5 av_one_full  avia-builder-el-34  el_after_av_hr  el_before_av_textblock  first flex_column_table_cell av-equal-height-column av-align-middle av-animated-generic left-to-right '     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-anc0o-19b7eeb1cb1a4f71ba054ccef71ff072\">\n#top .av-special-heading.av-anc0o-19b7eeb1cb1a4f71ba054ccef71ff072{\nmargin:25px 0 0 0;\npadding-bottom:10px;\ncolor:#ffffff;\n}\nbody .av-special-heading.av-anc0o-19b7eeb1cb1a4f71ba054ccef71ff072 .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n.av-special-heading.av-anc0o-19b7eeb1cb1a4f71ba054ccef71ff072 .special-heading-inner-border{\nborder-color:#ffffff;\n}\n.av-special-heading.av-anc0o-19b7eeb1cb1a4f71ba054ccef71ff072 .av-subheading{\nfont-size:15px;\n}\n<\/style>\n<div  class='av-special-heading av-anc0o-19b7eeb1cb1a4f71ba054ccef71ff072 av-special-heading-h2 custom-color-heading blockquote modern-quote modern-centered  avia-builder-el-35  avia-builder-el-no-sibling  av-linked-heading'><h2 class='av-special-heading-tag'  itemprop=\"headline\"  ><a class=\"av-heading-link\" href=\"#comosepuedesolicitar\">\u00bfC\u00f3mo se puede solicitar la mediaci\u00f3n del dPA?<\/a><\/h2><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><\/div><\/div><!--close column table wrapper. Autoclose: 1 --><section  class='av_textblock_section av-jgrx3l5f-f9a0c9944683452cf37a31bf026781d3'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><section class=\"col-sm-9\">\n<div class=\"region region-content\">\n<section id=\"block-system-main\" class=\"block block-system clearfix\">\n<div id=\"node-15281\" class=\"node node-page clearfix\">\n<div class=\"content\">\n<div class=\"field field-name-body field-type-text-with-summary field-label-hidden\">\n<div class=\"field-items\">\n<div class=\"field-item even\">\n<p>A trav\u00e9s de una solicitud por escrito, firmada por la persona representante del colectivo o administraci\u00f3n que lo suscribe. Este escrito se podr\u00e1 presentar:<\/p>\n<ul>\n<li>En persona: Acudiendo a nuestra sede, que est\u00e1 en Sevilla, C\/ Reyes Cat\u00f3licos, 21<\/li>\n<li>Mediante el <a href=\"https:\/\/www.defensordelpuebloandaluz.es\/el-defensor-a-un-clic-formulario\" target=\"_blank\" rel=\"noopener\">formulario de la web<\/a>. Es necesario adjuntar el escrito firmado<\/li>\n<li><a href=\"tel:683702000\">Por fax: 954 21 44 97<\/a><\/li>\n<li><a href=\"tel:683702000\">Por correo postal: C\/ Reyes Cat\u00f3licos, 21\u2022 Sevilla 41001<\/a><\/li>\n<li><a href=\"tel:683702000\">Por correo electr\u00f3nico: <\/a><a href=\"mailto:defensor@defensordelpuebloandaluz.es\">defensor@defensordelpuebloandaluz.es.<\/a>\u00a0Es necesario adjuntar el escrito firmado<\/li>\n<li>A trav\u00e9s de la <a href=\"https:\/\/sede-electronica.defensor-and.es\/pub\/inicio.do\" target=\"_blank\" rel=\"noopener\">sede electr\u00f3nica.\u00a0<\/a>Si lo hace sin firma digital es necesario adjuntar el escrito firmado<\/li>\n<li>Si necesita cualquier modificaci\u00f3n del mapa por alguna errata puede dirigirse directamente a <a href=\"https:\/\/www.centraldecomunicacion.es\/\">bases de datos de empresas<\/a><\/li>\n<\/ul>\n<p>Para cualquier duda o cuesti\u00f3n puede informarse:<\/p>\n<ul>\n<li>Por tel\u00e9fono: <a href=\"tel:954212121\">954 21 21 21<\/a>\u00a0&#8211;\u00a0<a href=\"tel:683702000\">683 70 20 00<\/a><\/li>\n<li>Por <a href=\"https:\/\/www.facebook.com\/DefensordelPuebloAndaluz\" target=\"_blank\" rel=\"noopener\">facebook.com\/DefensordelPuebloAndaluz<\/a><\/li>\n<li>Por <a href=\"https:\/\/twitter.com\/DefensorAndaluz\" target=\"_blank\" rel=\"noopener\">twitter.com\/DefensorAndaluz<\/a><\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n<\/div>\n<\/section>\n<aside class=\"col-sm-3\">\n<div class=\"region region-sidebar-second\">\n<section id=\"block-block-44\" class=\"block block-block clearfix\">\n<div class=\"sidebar_widget\">\n<div class=\"sidebar_title stcode_title52\">\n<h2 class=\"atitle\"><\/h2>\n<\/div>\n<\/div>\n<\/section>\n<\/div>\n<\/aside>\n<\/div><\/section>\n<div  class='avia-button-wrap av-kgtovsfs-23a47620e05f2a99b96fe8a163d03141-wrap avia-button-center  avia-builder-el-37  el_after_av_textblock  avia-builder-el-last ' ><a href=''  class='avia-button av-kgtovsfs-23a47620e05f2a99b96fe8a163d03141 avia-icon_select-no avia-size-large avia-position-center avia-color-theme-color' ><span class='avia_iconbox_title' >Horario de atenci\u00f3n al p\u00fablico<\/span><\/a><\/div>\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"spay_email":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v18.8 - 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